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CBA Profile Created
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Date
- when the customer’s record was created and saved in CBA |
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ŠKODA ID Invitation Sent
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Date
- when invitation email to register to Škoda ID or Škoda Connect was sent to the customer |
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- no email sent yet |
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N/A
- customer has already Škoda ID, so no email will be sent |
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ŠKODA ID Created - status of the customer’s registration to Škoda Auto
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New customer
- a customer has registered via CBA (customer creation success page has been shown) |
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Existing
- during the initial e-mail validation step, the customer has Škoda account |
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- no registration has been done yet |
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ŠKODA Connect Account Created - status of the customer’s registration to Škoda Connect
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New customer
- a customer has registered via CBA (customer creation success page has been shown) |
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Existing
- during the initial e-mail validation step, the customer has Škoda accoun |
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- no registration has been done yet |
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Mobile App Invitation Email Sent
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Date
- when invitation email to download MyŠkoda mobile application was sent to the customer |
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- no e-mail has been sent |
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N/A
- Customer has already MyŠkoda App installed and has logged in. |
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Mobile App Installed and User Logged in
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New customer
- invitation emails via CBA were sent and customer has logged in to MyŠkoda App for the first time |
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Existing customer
- Customer has already MyŠkoda App installed and has logged in already |
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- Customer has not logged into MyŠkoda app yet |
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ŠKODA Ident Verification Status - Status of Škoda Ident verification
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Verified by CBA
- CBA has successfully verified customer's profile in ŠKODA Ident |
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Existing user
- Customer has already the Škoda Ident profile verified |
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Validation failed
- Customer profile verification failed in Škoda Ident |
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Verification not required
- Customer does not require Škoda Ident |
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- Customer has agreed with Škoda Ident, but verification process has not been completed yet |
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Customer Journey Complete
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Date
- final status Complete will be marked as "Complete" for all required attributes
- Škoda Ident required and verified
- mobile application installed and logged in |
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- Customer’s journey is not completed yet |
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