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Creation of New Customer and Vehicle Record

This section will provide detailed, step-by-step instructions to help you navigate the application, ensuring that each step of CBA process is accurate and complete.

At the top of the home page, click on the "Create new customer" button. This action will take you to a new page where you input the necessary information for both the customer and their vehicle.

There are only two steps needed to complete the process: enter Customer information and Vehicle details.

1. Customer Information

On this page, you need to fill in an information about the customer.

Note: Please note that the customer's data will be prefilled, if he/she already has existing Škoda Account under the given email.

The fields are:

B)	First Name

Last Name

D)	Middle name (optional)

E)	Country - prefiled based on GRP context but can be changed manualy

F)	Preferred Language – select from the dropdown menu (to enter the language of email communication being sent to the customer)

After completing mandatory fields press "Next" to continue to vehicle details.

2. Vehicle details

In the second step of the Connect Boarding Application (CBA) process, you will need to provide information about the vehicle itself, possible preferred partner, and consent:

1. Vehicle Identification:
Option A: Enter the Vehicle Identification Number (VIN) if the vehicle has already been manufactured.
Option B: Enter the Commission Number or Order Number if the vehicle has not been manufactured yet.

Note 1: When using Commission Number, please ensure to enter 6-digit number and the Year of Order. The BID (market ID) will be automatically prefilled. The VIN number will be automatically entered into CBA when the car is produced.

Note 2: When using Order Number, make sure that you get back to CBA and enter either Commission Number or VIN, when it is available.

2. Preferred Service Partner:
This field is preset automatically. If it is empty or if the customer requests a different partner, you can manually enter the selected service partner.

3. Digital Consent:
The digital consent option will be preselected. You must check the box stating "I have informed the customer about the vehicle activation support" to proceed further.

If necessary, you can select the "Printed Consent" option instead. If this option is chosen, the consent form must be printed, signed by the customer, and stored at the dealership.

Find out more about Consent.

Press button "Create" to save the record.

The record is saved and you are redirected to the main dashboard. On the top of the page, there will be a popup notifying you about the creation of new record.

Find out more about Customer and Vehicle Journey