What is necessary to start using the CBA tool?
Group Retail Portal Access - a platform for internal applications to be used by
all brands within VW Group. Ask you supervisor for help if you do not have an
access yet.
What is necessary to inform the customer about?
You should offer the customer the possibility of entering the Škoda Digital
Ecosystem with your help. Ask the customer about his/her personal details and
consent to use those. Inform the customer about emails that will prompt them
to accept the conditions of usage of the services and download of the app.
When is the best time to start using the app?
It is ideal to ask customer for relevant details already during the "Negotiation
and Sales" stage of the customer process. You can then proceed with the
integration of your customer into the Škoda Digital Ecosystem.
What happened to Škoda Ident?
Škoda Ident is no longer needed for enablement of full scope Škoda Connect services. It was removed from CBA process.
Why did my customer disappear from CBA?
If the Škoda ID was not created by the customer within 14 days from record creation, the record is deleted from the CBA. Make sure that the ID is created immediately, when the record is created.
When a dealer is logged in to GRP, CBA is not visible?
In the header of GRP, Škoda brand has to be selected to have CBA displayed. CBA is dedicated for dealer's account only.
Where a dealer can change language of CBA?
In the footer of CBA, right corner, there is a possibility to change language of CBA based on market and language matrix. (E.g. German's market can have German and English language etc.)
Service Scheduling was not set in MyŠkoda app. What can dealer do?
In vehicle journey in CBA, a button for ASS setup in vehicle journey should be used. Or, customer should set it up in mobile app manually.
How can customer start enrollment in MyŠkoda app?
CBA communicates with MyŠkoda mobile app based on Commission Number (for Track and Explore markets) and/or based on VIN.
For markets with Track & Explore - mobile app displays a vehicle based on Commission Number within Waiting Period feature. Customer can start enrollment when car is produced (so has a VIN) and arrives to importer (ZP8). When a car is “online”, mobile app displays "Activate" button so the customer can start enrollment (and order connect package).
For markets without Track & Explore - mobile app displays a vehicle based on VIN Number when car is produced (so has a VIN) and arrives to importer (ZP8). When a car is “online”, mobile app displays vehicle and "Activate" button so the customer can start enrollment (and order connect package).
How can a dealer preset PSP in CBA?
When PSP checkbox is selected during creation of new record in CBA, the Service Partner of a dealer is preselected by system by default. PSP is set and Service Scheduling is enabled automatically after enrolment.
In CBA, this service partner can be changed upon the customer’s request.
In mobile app, the customer can change the PSP manually.
How can I complete the car enrollment process with only one key if the system prompts for a second key after I have started the self-service enrollment?
The self-service enrollment must be disabled before proceeding:
- The customer should delete the vehicle from the garage in the MyŠkoda mobile app.
- The dealer should then create a record in the CBA.
- Once the CBA process is completed, the requirement for the second key will be skipped.
