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CBA Emails

There are multiple emails that are sent to the customer to finish the enrolment process. The emails defer depending on the type of the customer (e.g. customer already has Škoda ID).

It is important to note that the timing for the emails will differ depending on the market and its plan to release Waiting Period.

Image: Markets with Waiting Period

Image: Markets without Waiting Period

CBA communication flow based on customer type

CBA communication flow based on customer type (Track & Explore)