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Creation of New Customer/Vehicle Customer and Vehicle Record

In case you need to view customer’s details, find the customer via search field and click the requested customer.
The “Journey” page is displayed. It shows all steps and details of the customer's and vehicle's journey, which steps are waiting, have been completed, failed or which steps require more actions.

3. Customer Journey

Confirm, that the vehicle details are correct – at this point you can fill in the VIN Number, Commission Number or Order Number.
The rest of the vehicle data will be entered by the system later.

Note: If updates of the vehicle are made, system redirects you to the first page "Create New Customer" where you can edit vehicle's data so new consent related to the vehicle has to be sent and granted again.

Then, click on “Create New Customer”

2. Vehicle Details

Škoda Ident is not a needed step anymore (see more in 9.9.1 Škoda Ident Removal (CW 22/2024)).

Click on “Continue to Vehicles Details”.
At this point, you also have the option to cancel the creation of a new customer – just click on “Cancel”

Middle Name (optional)
Phone country code (international dialing prefix) – select from the dropdown menu
Phone number

Click on "Send Consent" to send the consent digitally via email and continue to the next page.
Click on "Print Consent" if chosen, the consent has to be printed, signed by the customer and stored in dealership. When you complete this steps you will be redirected to the next page.

On the next page you can complete additional customer information:

Enter the customer’s email address and click the “Create New Customer” button.

This section will provide detailed, step-by-step instructions to help you navigate the application, ensuring that each step of CBA process is accurate and complete.

On At the top of the Home Page, select “Create New Customer”. home page, click on the "Create new customer" button. This action will take you to a new page where you input the necessary information for both the customer and their vehicle.
This will initiate
There are only two steps needed to complete the process. process: enter Customer information and Vehicle details.

1. Customer Information

On this page, you need to fill in some an information about the customer and the consent needed for the enrollment initiation and dealers' support. customer.

Note: Please note that the customer's data will be prefilled, if he/she already has existing Škoda Account under the given email.

The fields are:

A) Email – prefilled from the previous step. (You can change it here, as you will not be able to change it later.)
B) First Name
C) Last Name
D) Country
E) Preferred Language – select from the dropdown menu (to enter the language of sent consent)
F) VIN number - if filled then Commission Number and Order Number are not needed any more
G) Commission Number - (when VIN Number is not known) if filled then Order Number is not needed any more. VIN Number will be added to the CBA automatically when the car is produced and VIN is known
H) Order Number - is filled when either Commission Number nor the VIN number are known. Commission Number has to be added to the CBA manually by the dealer, when it is available.
I) Digital consent
A) Email
B) First Name
C) Last Name
D) Middle name (optional)
E) Country - prefiled based on GRP context but can be changed manualy
F) Preferred Language – select from the dropdown menu (to enter the language of email communication being sent to the customer)

After completing mandatory fields press "Next" to continue to vehicle details.

2. Vehicle details

In the second step of the Connect Boarding Application (CBA) process, you will need to provide information about the vehicle itself, possible preferred partner, and consent:

1. Vehicle Identification:
Option A: Enter the Vehicle Identification Number (VIN) if the vehicle has already been manufactured.
Option B: Enter the Commission Number or Order Number if the vehicle has not been manufactured yet.

Note 1: When using Commission Number, please ensure to enter 6-digit number and the Year of Order. The BID (market ID) will be automatically prefilled. The VIN number will be automatically entered into CBA when the car is produced.

Note 2: When using Order Number, make sure that you get back to CBA and enter either Commission Number or VIN, when it is available.

2. Preferred Service Partner:
This field is preset automatically. If it is empty or if the customer requests a different partner, you can manually enter the selected service partner.

3. Digital Consent:
The digital consent option will be preselected. You must check the box stating "I have informed the customer about the vehicle activation support" to proceed further.

If necessary, you can select the "Printed Consent" option instead. If this option is chosen, the consent form must be printed, signed by the customer, and stored at the dealership.

Find out more about Consent.

Press button "Create" to save the record.

The record is saved and you are redirected to the main dashboard. On the top of the page, there will be a popup notifying you about the creation of new record.

Find out more about "Digital Consent".

Note: When a vehicle is delivered to importer, Delivery Date ​​​​​​​to Importer will be entered automatically to CBA. Handover Date Customer and Production Date are not needed anymore, they were removed.

For new cars, when a car is produced, VIN will be entered automatically​​​​​​​ by the system to CBA based on Comission No.
Vehicle Journey