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Roles and Access Rights

CBA is available for dealers only. and from Q4 2024 to BEV agency and importers as well. GRP local administrator has to
- activate CBA
- activate particular partners to CBA
- and assign CBA for specific dealer’s roles.

Roles

Škoda Auto HQ - following roles are available for Škoda Auto HQ
RoleID 28 Security Officer under Importer / DPO
RoleID 18 Business Analyst under Importer (Report Administrator)
Dealer – all dealers will have one of the following roles:
RoleID 1 Managing Director
RoleID 22 Local Administrator
RoleID 2 Head of Parts Service
RoleID 16 Sales Manager New Cars
RoleID 19 Sales Manager Used Cars
RoleID 8 Head of Service
RoleID 9 Service Advisor
RoleID 10 Service Assistant
RoleID 13 Workshop Manager
RoleID 14 Mechanic
RoleID 15 Service Technician
RoleID 17 Salesperson New Cars
RoleID 6 Employee in the Business Office
RoleID 12 Warranty Officer
BEV Agency roles - following roles are available for BEV agents that are located on the level of the Importer
RoleID 22 Local administrator
RoleID 100040 NSC BEV Agency CRM User
Role ID 100041 NSC BEV Agency CRM Manager
RoleID 100042 NSC Fleet Agency CRM User
RoleID 100043 NSC Fleet Agency CRM Manager
RoleID 100300 NSC Systen Admin

Access rights

Group Retail Portal (GRP) access – the dealer has to have access to GRP (if not, then he should create an account – more info in Registration and login instructions in Group Retail Portal)
GRP support email: groupretailportal.vwag.r.wob@volkswagen.de

Local GRP admin has to do following steps to allow CBA for the dealers
CBA to be activated for the market
CBA to be activated for the dealers’ roles
CBA to be assigned to required partners